Our Policy as of 3/20

In light of the new developments related to Coronavirus, COVID19, we would like to share our office’s position and actions in response to this pandemic. I apologize in the delay of this message as facts have been changing hour by hour.

We will be closed from Monday March 16th through April 6thWe will have limited hours for emergency care only. If you are scheduled, we will be contacting you ASAP. We will work with you to reschedule your appointment asap.

All cleaning appointments will be cancelled and treatment appointments will be case by case basis depending on emergency situation.

We will continue our use of universal precautions, which include use of our masks, gloves, surface barriers and disinfection procedures as per OSHA and CDC guidelines. That being said, with the mask and glove shortages, there may come a time where the office may have to close or limit treatment to emergency care only.

At this time we ask for your cooperation with the following practices to reduce exposure and stay healthy:

  1. Please use the hand sanitizer at the desk, before you check in and fill out paperwork. All clipboards will be cleaned and disinfected after each patient.
  1. We ask that you notify us if you or any member of your household has travelled out of the US, to a highly affected area or on a cruise in the last 21 days. We will have you sign a questionnaire prior to your visit starting immediately.
  1. We will have you rinse with 3% Hydrogen Peroxide for 20 seconds in the clinical area.
  1. At the end of the appointment, we ask that you wash your hands with soap and water in the operatory to reduce infection risk, as there will be aerosol spray in the operatory if treatment is rendered.
  1. We ask that you come to your appointment alone. If that is not possible, we ask that you only have one companion with you, who is not a child. No children are to be in the office unless they are the patient. In these cases, only one parent will be allowed to come with the child.

We appreciate your understanding and cooperation as we try to navigate this unprecedented situation.


Dr. Ruchika Khetarpal

Colerain and Western Hills Family Dentistry


COVID-19 symptoms are similar to the cold or flu, and may take up to 14 days to appear after exposure to the virus. People with fever, cough and difficulty breathing should seek medical attention. Be vigilant as severe cases may lead to pneumonia, kidney failure or death.

Mild symptoms may include:

  • Fever
  • Cough
  • Shortness of Breath
  • Sore Throat
  • Runny Nose & Sneezing
  • Muscle Aches & Pain
  • Chills & Fatigue
  • Impaired Liver & Kidney Function

Those at higher risk of getting very sick from COVID-19 include seniors, and people who have serious pre-existing medical conditions including:

  • Cancer
  • Diabetes
  • Heart Disease
  • High Blood Pressure
  • Lung Disease

People at higher risk for serious illness and even death from COVID-19 should take extra precautions like:

  • Avoiding Crowds
  • Practicing Social Distancing
  • Washing Hands Often
  • Staying Away from Sick People
  • If COVID-19 is nearby, STAY HOME

High risk people should contact their healthcare provider early, even if their illness is mild.


The most effective ways to protect yourself and others against COVID-19 are to frequently clean your hands, cover your cough with the bend of elbow or tissue, and maintain a distance of at least 3 feet from people who are coughing or sneezing.

The WHO and CDC advises the following prevention methods:

Wash Hands Frequently
Scrub hands with soap and water for at least 20 seconds for visibly dirty hands or an alcohol-based hand rub frequently for non-visibly dirty hands.

Practice Respiratory Hygiene
When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – discard tissue immediately into a closed bin and clean your hands with alcohol-based hand rub or soap and water.

Maintain Social Distancing
Maintain at least 3 feet distance between yourself and other people, particularly those who are coughing, sneezing and have a fever. If you are too close, you can breathe in the virus.

Avoid Touching Eyes, Nose & Mouth
Hands touch many surfaces which can be contaminated with the virus. If you touch your eyes, nose or mouth with your contaminated hands, you can transfer the virus from the surface to yourself.

Clean & Disinfect
Clean and disinfect high-touch surfaces daily in household common areas such as: tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, faucets, sinks.

Animal Proximity Precautions
Practice general hygiene measures when visiting farms, live animal markets, wet markets, animal product markets or contact with wild animals. Ensure regular hand washing with soap and potable water after touching animals and animal products.

Animal Consumption
Avoid eating raw or under-cooked animal products. Handle raw meat, milk or animal organs with care, to avoid cross-contamination with uncooked foods, as per good food safety practices.

Mild Symptoms
If you have mild respiratory symptoms and no travel to hard-hit areas, still seek medical care and be sure to carefully practice basic respiratory and hand hygiene and stay home until you are recovered.

Seek Medical Care Early
If you have fever, cough and difficulty breathing, seek medical care early and tell your healthcare provider if you have traveled to an area where the virus has been severely impacted, or if you have been in close contact with someone who has respiratory symptoms.


If you think you have been exposed to COVID-19 and develop symptoms such as fever, cough or difficulty breathing, call your healthcare provider for medical advice. They will decide whether you need to be tested.

People at higher risk for serious illness from COVID-19 should contact their healthcare provider early, even if their illness is mild.

To date, there is no vaccine and no specific antiviral medicine to prevent or treat COVID-19. However, those affected should receive care to relieve symptoms. People with serious illness should be hospitalized. Most patients recover thanks to supportive care.

Possible vaccines and some specific drug treatments are under investigation. They are being tested through clinical trials. WHO is coordinating efforts to develop vaccines and medicines to prevent and treat COVID-19.


LAST UPDATED:  March 16, 2020

For the most up-to-date information on possible vaccines, treatments, FAQs, news and more, please visit the following official health organizations:

Centers for Disease Control & Prevention (CDC)

World Health Organization (WHO)


If you have questions or concerns, please call us at: